Carer Wellbeing Assessor - Carer Assessment Service
Are you passionate about improving the wellbeing of others?
We are currently offering a rewarding opportunity within our Carer Assessment Service, who are responsible for carrying out Statutory and Preventative Carer Assessments across West Sussex, and specifically to visit carers living in the Chichester and Arun areas.
As a Carer Wellbeing Assessor, you will use your knowledge and/or experience of assessments, your working knowledge and/or lived experience of health and social care, and your excellent communication and interpersonal skills to to carry out Carer Assessments under the Care Act 2014. You will provide access to the most appropriate and proportionate support to meet the identified need(s).
Working within a team that is based in the community you will be required to work from home, with occasional meetings in community venues.
Benefits
- Remote/Hybrid working with occasional visits to our offices or venues in West Sussex.
- Flexible hours available to help work around your commitments.
- Holidays 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
- Healthcare and Employee Assistance Programme with perks and discounts.
- Team of kind and caring colleagues.
Purpose
You will be completing Statutory and Preventative Carer Assessments with carers over the phone or face to face and undertake support planning and reviews with carers following an assessment.
Working within a team that is based predominantly in the community you will be required to work from home, and occasionally in community venues and the charity’s office.
Using your knowledge and/or experience of assessments together with a working knowledge and/or lived experience of health and social care, you will use your excellent communication and interpersonal skills to complete quality assessments with carers, and provide the most appropriate and proportionate support to meet their needs.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
About You
- Provide assessment, information and guidance to adults who look after a relative or friend who could not manage without their help.
- Have a good command of English and a high level of empathy when discussing sensitive subjects.
- Have excellent communication skills, able to negotiate, build relationships, advocate for people, and inspire others.
- Have had exposure to, experience with, and/or an interest in social care and health, particularly as it relates to working with carers and the Care Act 2014.
- Be organised and able to manage your time effectively.
- Be confident using technology, such as chat applications, databases or CRMs.
- Be flexible about the way you work,
- Have the UK right to work and are prepared to undertake relevant background checks, including references and DBS.
Experience
Skills and Experience
- Experience of motivating, empowering, and supporting people to achieve goals.
- Able to work collaboratively to provide evidence of the impact of the work done to support our clients.
- Experience/knowledge of assessments and the Care Act 2014.
- Excellent communication skills, able to negotiate, build relationships, advocate for people, and inspire others.
- Able to work autonomously (remotely at times from Carer Support colleagues and manager).
- Competent IT skills and experience of using databases and/or CRM systems.
- Excellent organisational and time management skills.
- Ability to make decisions and use professional expertise.
- Able to work across a diverse of communities and to work in an inclusive working environment.
- Ability to travel across the locality, including to rural locations and occasionally outside of office hours.
Personal Qualities
- A natural communicator who is sensitive to people’s individual situations.
- An understanding of the impact of caring on the lives of family and friend carers
- Able to remain calm and in control in a crisis and to be measured in your response.
- Excellent organisational and time management skills and ability to make decisions and use professional expertise.
- Confident, energetic, and passionate about improving the wellbeing of others.
- Able to think creatively about support available, to help Carers set realistic goals.
- Able to work flexibly as part of a team
- Confident, energetic and passionate about improving the wellbeing of others
- Work in a way consistent with the organisation’s culture and values
Key Duties
- Provide assessment, information and guidance to adults who look after a relative or friend who could not manage without their help.
- Work within a team to provide Carers with Statutory and Preventative Carer Assessments and undertake Reviews.
- Provide a personalised service for and with Carers based on the principles of trust, respect, and dignity.
- Provide information and guidance and access to emotional and practical support that responds to identified need(s).
- Identify any risks that may require more immediate attention and ensure safeguarding vulnerable adults and children and the health and safety of staff, volunteers and carers is considered.
- Ensure accurate and appropriate information is recorded within the service user’s CRM records, both internally and on Mosaic, maintaining data protection and confidentiality of sensitive information.
- Maintain professional and empathetic communication with professionals, colleagues and carers.
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. Everyone’s unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.
Values we are looking for in Candidate
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
We are committed to behaviours that support
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. Please read more about our diversity efforts below and if you have any feedback or suggestions, we would love to hear from you at hr@carerssupport.org.uk.