Purpose

The Carer Assessment Service receive referrals for Carer Assessments in a variety of ways, including via Mosaic (ASC’s CRM), Self-Assessment, and internally from our colleagues at CSWS. 
You will be the first point of contact for all referrals into the service, and follow up via telephone, e-mail, letter, or other electronic systems.
Working within a team that is based in the community you will be required to work from home, with occasional meetings in community venues. 
Using your knowledge and/or experience of assessments together with a working knowledge and/or lived experience of health and social care, you will use your excellent communication and interpersonal skills to triage referrals to provide the most appropriate and proportionate response to carers.

Before you keep reading

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

About You

You will…

• Have a good command of English and a high level of empathy when discussing sensitive subjects.
• Have had exposure to, experience with, and/or an interest in social care and health, particularly as it relates to working with carers.
• Be confident using technology, such as chat applications, databases or CRMs.
• Be flexible about the way you work, 
• Be organised and able to manage your time effectively.
• Have the UK right to work and are prepared to undertake relevant background checks, including references and DBS.

Experience

Skills and Experience

• Excellent communication skills, able to negotiate, build relationships, advocate for people, and inspire others.
• Able to work autonomously (remotely at times from Carer Support colleagues and manager).
• Competent IT skills and experience of using databases and/or CRM systems.
• Excellent organisational and time management skills.
• Ability to make decisions and use professional expertise.
• Able to work across a diverse of communities and to work in an inclusive working environment.

Personal Qualities

• A natural communicator who is sensitive to people’s individual situations.
• An understanding of the impact of caring on the lives of family and friend carers
• Able to remain calm and in control in a crisis and to be measured in your response.
• Confident, energetic, and passionate about improving the wellbeing of others.
• Able to work flexibly as part of a team 
• Confident, energetic and passionate about improving the wellbeing of others
• Work in a way consistent with the organisation’s culture and values

Key Duties

• Be the first point of contact for assessment referrals and identify the appropriate pathway following CSWS Carer Assessment triage guidance.
• Contact referrers and/or carers to gather further information and establish next steps if required.
• Manage referrals by searching Mosaic and CSWS records, creating person records, and progressing or closing referrals appropriately.
• Identify any risks that may require more immediate attention and ensure safeguarding vulnerable adults and children and the health and safety of staff, volunteers and carers is considered.
• Ensure accurate and appropriate information is recorded within the service user’s CRM records, both internally and on Mosaic, maintaining data protection and confidentiality of sensitive information.
• Maintain professional and empathetic communication with professionals, colleagues and carers.
• Contribute to the achievement of service targets and outcomes
• Collate feedback from service users. 
• Promote Think Carer principles, including best practice knowledge, understanding of local/national carer landscape and raising awareness of carer issues.

Our Culture and Diversity

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

 

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. Everyone’s unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity. 

 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at hr@carerssupport.org.uk.

 

 

 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

 

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

 

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

 

We are committed to behaviours that support

 

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. Please read more about our diversity efforts below and if you have any feedback or suggestions, we would love to hear from you at hr@carerssupport.org.uk.