Contact Us
Carer Helpline
Our Carer Helpline is open six days a week for information and support for Carers in West Sussex. We have extended opening times on Wednesday evenings and Saturday morning for those Carers who may be working during normal business hours.
Please note that calls to the Helpline are recorded for training and monitoring purposes.
We can provide assistance in languages other than English through a translation service. Just let us know what you require when you contact us.
We aim to answer calls as soon as they come in. During busier periods, you can usually expect a response to voicemails and emails within two working days.
Our friendly and professional Helpline team are happy to provide information and signposting services for your most pressing needs and will refer you to other CSWS services where needed.
- 0300 028 8888
- Opening Hours: Mon-Fri 9am-4pm | Wed 9am-7pm | Sat 10am-12pm
Send a message
Out of Hours Contact Information
- Emergency Contacts
Carers Support West Sussex does not provide any emergency or out of hours services. Instead you may wish to contact the following:
- For immediate emergency assistance: Dial 999
- For non-emergencies: You can call the police on 101 and get medical advice by calling 111
- To talk to someone: Contact Samaritans – call free on 116 123 or email jo@samaritans.org
- Alternatively: Present yourself at your local A&E department, open 24 hours a day, 365 days a year, anyone can visit free of charge. To find your local A&E search on the NHS Choices website.
- For adult social care support : Call 01243 642121 or email socialcare@westsussex.gov.uk An online form is available here.
- NHS 111 24/7 crisis mental health support: If you are, or someone you know is experiencing a mental health crisis, call the NHS 111 line, select the mental health option to speak with a trained mental health professional. Available for people of all ages.
- West Sussex Mental Healthline: Call 0300 5000 101 Telephone support and information is available 24 hours a day
- Concerned about a child call MASH: Phone: 033 022 26664 5.00pm to 8.00am weekdays, with 24-hour cover during weekends and bank holidays, to speak to a social worker.
- Drinkline Advice: Call free on 0300 123 1110 (weekdays 9am – 8pm, weekends 11am – 4pm) For those worried about their own, or a loved one’s, alcohol use.
- DrugFAM: Call free on 0300 888 3853. Open 9am-9pm, 7 days a week. For those affected by someone else’s drug or alcohol addiction or bereaved through drug or alcohol use.
Head Office
Dove Lodge Community Resource Centre
49 Beach Road
Littlehampton
BN17 5JG
Who are you caring for?
